FAQ
What is your return policy?
Please read our Return policy for the latest terms. If you have a question about a specific order, contact our team.
What payment methods do you accept?
Checkout is securely hosted by Shopify. You can pay with major credit and debit cards, Shop Pay, Apple Pay or Google Pay; further options such as Klarna may be offered depending on your country. The methods available to you are always shown at checkout.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. Once an order has been passed to our supplier for fulfilment, changes may not be possible.
Where do you ship?
We ship to Italy, the United States, Germany, France, Spain and Canada, and standard shipping is free. A few products ship only to Italy and the United States: checkout tells you before you pay if an item cannot be shipped to your country. Orders to Canada may be subject to import duties or taxes charged on delivery.
How long does delivery take?
Delivery times depend on the product and your location. Please see our Shipping policy or contact us before you order if you have a question.
How much does shipping cost?
Standard shipping is free to every country we ship to. Your shipping options are always confirmed at checkout before you pay.
Can I track my order?
Once your order has shipped, you can follow it on our Track order page.
Do products come in different versions?
Some products come in several versions, such as colour, size or plug type. We only show the versions that can be delivered to your country (for example EU plugs for Italy, Germany, France and Spain, and US plugs for the United States and Canada). The Christmas Laser Projection Light is for indoor use only.